Returns Policy

The window runs for 30 calendar days from the date the carrier marks your order delivered. Start the return within that window and you are covered even if the package reaches us afterwards. This applies to every direct purchase: the LifeWell S20, one-time filter sets and filter sets shipped on a subscription.

• Unopened items: full refund of the purchase price.
• Opened and used LifeWell S20 units: full refund within the 30-day window. Run it, live with it, and if it is not right for your home send it back. Please empty both tanks before packing it.
• Opened filter sets: cartridges that have been installed cannot be returned for hygiene reasons, but if a cartridge is defective or does not fit, we replace it or refund it.
• Include the accessories that came in the box. If something is missing we will still process the return and simply note it.

If an item arrives damaged, or a unit fails during the warranty period, you are not limited to 30 days. We send a replacement or issue a full refund, whichever you prefer, and we cover shipping in both directions. See the One-Year Limited Warranty for coverage details, and the Shipping Policy for what to do about transit damage.

• Email support@lifewellshop.com with your order number, the item you are returning and a sentence about why. Photos help if the item is damaged, but they are not required for a standard return.
• We reply with a prepaid return label, usually the same business day and always within one business day.
• Pack the item in its original carton if you still have it, or any sturdy box, attach the label and drop it with the carrier.

You can also call 888-410-4853 or use the form on the support page to start a return.

We inspect returns on arrival and issue the refund to your original payment method within 5 to 10 business days of receipt. Your bank or card issuer may take a few additional days to post it. Refunds include any sales tax collected. Because return shipping is free and we charge no restocking fee, a full-price return means a full-price refund.

A filter set shipped on a subscription is returnable on the same terms. Cancelling the subscription and returning a shipment are separate actions: cancel online at any time from the order status page, and see the Subscription Terms for billing details.

If you bought the LifeWell S20 or a filter set on Amazon.com, Amazon is the seller of record and the return runs through Amazon's own returns process in your Amazon account, under Amazon's return window and terms. This policy does not apply to those orders. The LifeWell Limited Warranty still covers the product either way, so contact us directly for a warranty claim.