One-Year Limited Warranty

For one year from delivery, we cover defects in materials and workmanship in the unit and its factory-installed components, including the compressor and refrigeration circuit, the fan and air path, the UVC module, the pump, the control board and the display panel.

Coverage runs to the original purchaser and is not transferable. Keep your order confirmation or Amazon order record as proof of purchase.

If the unit is defective during the warranty period, LifeWell will repair it, replace it with a new or equivalent unit, or refund the purchase price, at LifeWell's option. We pay shipping in both directions on an approved warranty claim. A repaired or replaced unit is covered for the remainder of the original one-year period. Repair, replacement or refund is your exclusive remedy under this warranty.

• Normal wear of consumable parts, including the air filter and the PAC, ultrafiltration and carbon block water cartridges, which are maintenance items replaced by the owner.
• Damage from misuse, abuse, dropping, impact, immersion, neglect, or failure to follow the instruction manual, including missed filter replacement or missed cleaning.
• Unauthorized modification, disassembly or repair by anyone other than LifeWell or a service provider we authorize.
• Operation outside the stated operating range of 5°C to 32°C and 35% to 90% relative humidity, or operation on an incorrect power supply, including damage from power surges.
• Reduced water production caused by cool or dry air. Production depends on ambient temperature and humidity; the rated figure is measured at 86°F (30°C) and 80% relative humidity and lower output in other conditions is normal operation, not a defect.
• Cosmetic wear such as scratches, scuffs and discoloration that does not affect function.
• Units bought secondhand, and units on which the serial number has been removed or altered.
• Damage in transit, which is handled instead under our shipping and returns policies.

• Email support@lifewellshop.com with your proof of purchase, the serial number from the label on the unit, and a description of the problem, including any fault code shown on the panel.
• Photos or a short video of the issue speed things up. Our support team may walk through a few checks with you first, since some symptoms are resolved by a filter change or a cleaning cycle.
• If the unit needs service we send a prepaid shipping label and instructions for packing it. Empty both tanks before shipping.
• We process approved claims promptly and keep you updated by email until the repair, replacement or refund is complete.

You can also call 888-410-4853 or use the form on the support page.

This limited warranty is the only express warranty LifeWell gives. To the extent permitted by law, any implied warranty, including any implied warranty of merchantability or fitness for a particular purpose, is limited in duration to the one-year warranty period. To the extent permitted by law, LifeWell is not liable for incidental or consequential damages arising from the use of or inability to use the product.

Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the limitations above may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Returns within 30 days of delivery are handled under the Returns Policy, transit damage under the Shipping Policy, and the terms of sale under the Terms of Service.