Shipping Policy

• LifeWell S20 direct orders ship free within the contiguous United States through Amazon's fulfillment network.
• Replacement filter orders, one-time and subscription, ship free within the contiguous United States and are shipped by LifeWell.
• There is no minimum order value to qualify for free shipping.

Orders are processed within 1 to 2 business days of payment. Business days are Monday through Friday, excluding United States federal holidays. An order placed on a weekend or holiday begins processing the next business day. You receive a shipping confirmation with tracking as soon as the carrier scans the package.

Estimated delivery dates are shown at checkout for the address you enter and reflect processing time plus carrier transit time. Estimates are not guarantees. Weather, carrier volume and address corrections can add time. You can check the current status of any direct order on the order status page using your order number and the email you used at checkout.

We currently ship to street addresses in the contiguous United States. We do not ship internationally, and we do not ship to freight forwarders.

• Alaska, Hawaii and United States territories: email us before ordering so we can quote a carrier that serves your address.
• PO boxes: replacement filter sets can be delivered to a PO box. The LifeWell S20 ships as an oversized parcel that most carriers will not deliver to a PO box, so please give a street address for generator orders.
• APO and FPO addresses: not supported at this time.

Please double-check your shipping address at checkout. We can update an address only before the order ships, so email support@lifewellshop.com right away with your order number if something is wrong. Packages returned to us as undeliverable because of an incorrect address are refunded once received, and you are welcome to place a new order with the corrected address.

Inspect the carton when it arrives. If the box shows crushing, puncture or water damage, photograph it before opening if you can, and photograph the contents afterwards.

• Email support@lifewellshop.com or call 888-410-4853 within 7 days of delivery with your order number and the photos.
• Keep the original packaging until the claim is resolved; the carrier may need to inspect it.
• We send a replacement or issue a full refund, whichever you prefer, and we cover all shipping on both legs. You are never asked to pay to return a damaged unit.
• If tracking shows delivered but the package is not there, contact us and we will open a carrier trace and make it right.

Email support@lifewellshop.com, call 888-410-4853, or use the support page.